Innovation and Competitive Edge
Improvement and Innovation
Continuous improvement and being flexible has been pivotal in TVH’s growth within the services industry.
We aim to build a solid customer care culture, enabling our client to focus on their core business knowing their services are in safe hands. Our approach of continual improvement via ongoing feedback from all relevant stakeholders ensures we are delivering levels of service that are always creating value. The TVH service call handing and dispatch philosophies coupled with our in-house bespoke mobility solution creates a platform built to seamlessly integrate within the wider customer service management processes.
Our advanced technologies and IT platform that we utilise ensure our clients receive the most efficient service, producing the very best results. All workflow processes are designed and deployed to ensure that field service technicians capture the required data for each asset during any maintenance activity. Through open communication and under the banner of continual improvement TVH works with customers and staff members to improve internal workflows to improve efficiencies, capturing and providing meaningful data to enable better decision making.
Live Tracking
Flexible Customised Solutions
Transparent Real Time Data
24/7 Potal Access
24/7 Call Center
Tracking of Assets
At TVH our Data is created down to asset level and rolled up to a facility level. This includes all service records and expenditure. At the time of entering a reactive job, our HUB team member selects the asset we are to attend. At this point the full call out and maintenance history of the asset is displayed. If this is a repeat call out the HUB team member advises the technician and escalates the call to both the Area and Operations Manager for review and to triage the repair with the technician to avoid subsequent call outs.
Despatch Protocol
Prior to despatching a technician our Service team use CRM to determine the nearest compliant team member for despatch. Our service team despatch the job to the technician and make a call to ensure he is en-route. Upon arrival our team complete all safety protocols and contact appropriate stakeholders to ensure all compliance obligations are met.
IOT Integration
TVH use IoT to monitor assets remotely. An asset in fault is triaged by a trade qualified member of the TVH team to determine if we need to send a technician to site i.e. Roll a Truck or if we can manage the issue remotely – avoid a truck roll subsequently saving our clients’ money.
Selecting TVH as your General Maintenance provider will provide you with value adds such as but not limited to:
- Accurate, timely and efficient asset capture, validation, and condition reporting across the entire portfolio this offers both short term and long-term value at zero cost to customers. Electronic confirmation of services completed in real time live data.
- Access to our client portal which contains live field data and electronic reporting
- One contractor across your entire portfolio with a consistency of delivery and one point of contact
- A triple accredited business with proven systems and processes on multi-site, decentralised metro, and regional portfolio management
TVH offer cost and operational efficiencies as our customers will not be paying subcontractor mark-up pricing. We have our service delivery teams within striking distance of the sites leading to less downtime and service delivery efficiencies. Through our self-delivery model, not only will we deliver reaction times never seen before but consistency of reporting and compliance across your entire portfolio.
“Doing Things Differently”